Customer Service KPIs and metrics you should measure
Customer Service KPIs and metri The telephone is the primary way customers contact a company. Your call centre, whether in-house or outsourced, is therefore a key contact point in your customer relationship strategy. To measure your customer service’s effectiveness, it is essential to regularly monitor specific KPIs (Key Performance Indicators). Some of them are also […]
Key Statistics And Predictions For Global e-Commerce In 2021 – Time To Go Cross-Border!
Key Statistics And Predictions For Global e-Commerce In 2021Time To Go Cross-Border! Despite COVID-19, e-commerce sites have continued to develop their global presence. Moreover, a majority of them expect significant growth in international sales over the next two years. What factor(s) will be most crucial to succeed in this pursuit of internationalization: translation, currencies, payment […]
Global e-Commerce 2022 and Beyond
For organisations around the world, the growth of cross-border e-commerce offers exciting opportunities to reach new customers and expand into new e-commerce markets. The total value of all global cross-border e-commerce will reach £562.1 billion by the end of 2021 and is expected to exceed £4 trillion by 2027. These figures are compelling – Merchants […]